mona 'the hammer' shaw is my new hero!

note: i do NOT advocate violence, even against keyboards, monitors and phones (although i will admit i occasionally DREAM about violence against computer, monitors and phones)

oh, did i mention mona is 75 years old???

Taking a Whack Against Comcast
Mona Shaw Reached Her Breaking Point, Then for Her Hammer

By Neely TuckerWashington Post Staff Writer

............Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen. She is none other than 75-year-old Mona "The Hammer" Shaw, who took the aforementioned implement to her local Comcast office in Manassas to settle a score, and boy, did she!
This was after the company had scheduled installation of its much ballyhooed "Triple Play" service, which combines phone, cable and Internet services, in Shaw's brick home in nearby Bristow. But Shaw said they failed to show up on the appointed day, Monday, Aug. 13. They came two days later but left with the job half done. On Friday morning, they cut off all service. ........

......................So on that Friday, Mona Shaw and her husband, Don, went to the local call center office to complain.
Let's pick it up, mid-action, according to Shaw:
Mona demands to speak to a manager. A customer service representative says someone will be right with them. Directs them to a bench, outside. (Remember, it's mid-August.) Mona and Don sit.
Tick, tick, tick, goes the clock. Sit, sit, sit, go Mona and Don.
For. Two. Hours.
And then -- this is the best part -- the customer rep leans out the door and says the manager has left for the day. Thanks for coming! ..............

picture: Mona Shaw found just the tool to register her complaint about service, or lack thereof, at Comcast's Manassas office. (By Richard A. Lipski -- The Washington Post)