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Friday, April 01, 2011

verrrrrrrrrrrrrrrrrrrrrry interesting

AT&T’s secret f*cking loophole: If you want out of an Internet contract, just curse
By Stephen C. Webster
With telecom giant AT&T rolling out limitations and additional fees on how much information its Internet users can access, it seems the company is bracing for an influx of anger.
In a little-noticed contract tweak recently, AT&T customer service representatives have been empowered to cancel the contract of any customers who behave in an abusive manner towards them.
In other words, when those top two percent of users get massive bandwidth bills at the end of May, and they call in with full-bore nerd rage, AT&T will have an easy solution: cut them off entirely, and waive the cancellation fee.
But in perhaps an unintended consequence of this move, that would also allow disgruntled users to wriggle out of their contract with what The L.A. Times called "some strategic cussing.".......
 

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